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	<title>Moo! The Musings of a Plaid Cow &#187; consumerist</title>
	<atom:link href="http://moo.plaidcow.net/tag/consumerist/feed" rel="self" type="application/rss+xml" />
	<link>http://moo.plaidcow.net</link>
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		<title>Why Indignant Consumers Fail</title>
		<link>http://moo.plaidcow.net/2009/11/why_indignant_consumers_fail</link>
		<comments>http://moo.plaidcow.net/2009/11/why_indignant_consumers_fail#comments</comments>
		<pubDate>Tue, 10 Nov 2009 22:27:01 +0000</pubDate>
		<dc:creator>The Plaid Cow</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[consumerist]]></category>

		<guid isPermaLink="false">http://moo.plaidcow.net/?p=1166</guid>
		<description><![CDATA[This quote from an article on Consumerist goes a long way to showing why companies treat people badly and get away with it: Had I not absolutely needed to make the purchases, I would have surely walked away and never returned. If you are going to complain about treatment you received to a consumer site, [...]]]></description>
			<content:encoded><![CDATA[<p>This quote from <a href="http://consumerist.com/5400789/ulta-manager-take-your-pen-to-your-car-youre-not-allowed-to-write-anything-down">an article</a> on <a href="http://consumerist.com/">Consumerist</a> goes a long way to showing why companies treat people badly and get away with it:</p>

<blockquote>
  <p>Had I not absolutely needed to make the purchases, I would have surely walked away and never returned.</p>
</blockquote>

<p>If you are going to complain about treatment you received to a consumer site, you should at least have enough sense to walk away and to NOT BUY ANYTHING. Coming back for more just adds fuel to the merchant&#8217;s fire.</p>
]]></content:encoded>
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		<item>
		<title>Stuff Happens</title>
		<link>http://moo.plaidcow.net/2009/07/stuff_happens</link>
		<comments>http://moo.plaidcow.net/2009/07/stuff_happens#comments</comments>
		<pubDate>Tue, 21 Jul 2009 11:06:46 +0000</pubDate>
		<dc:creator>The Plaid Cow</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[consumerist]]></category>

		<guid isPermaLink="false">http://moo.plaidcow.net/?p=1015</guid>
		<description><![CDATA[Thorzdad does a good job of summing up what is wrong with America [in his comment][2b] and why we are in this financial crisis: And, honestly, you can&#8217;t put card problems down just to over-consumption. We always lived in our means. This starts out good. But, then I lost my job and, almost simultaneously, we [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://consumerist.com/people/Thorzdad/">Thorzdad</a> does a good job of summing up what is wrong with America [in his comment][2b] and why we are in this financial crisis:</p>

<blockquote>
  <p>And, honestly, you can&#8217;t put card problems down just to over-consumption.
  We always lived in our means.</p>
</blockquote>

<p>This starts out good.</p>

<blockquote>
  <p>But, then I lost my job and, almost simultaneously, we got hit with a succession of major
  expenses&#8230;transmission work on the car, medical expenses, AC in the house died in the middle of summer, etc.</p>
</blockquote>

<p>Then he had a run of bad luck. It&#8217;s good that he planned for a rainy day and had some money saved for when bad things happened.</p>

<blockquote>
  <p>We <strong><em>simply had to</em></strong> turn to plastic to make things work.</p>
</blockquote>

<p>Uh, no you didn&#8217;t. This is where you start contradicting your first statement of &#8220;always living within your means&#8221;. Always means all of the time. Even now.</p>

<blockquote>
  <p>This, on top of draining our savings to pay the other
  bills, like health insurance.</p>
</blockquote>

<p>At least you weren&#8217;t using the plastic for everything.</p>

<blockquote>
  <p>So, yeah, a lot of credit problems probably ARE due to unrestrained buying. But I have to think a lot of it is also due to simply &#8220;shit happens.&#8221;</p>
</blockquote>

<p>I think you will find that much less &#8220;stuff happens&#8221; to those who are prepared.</p>

<p><em>Response to the <a href="http://consumerist.com/">Consumerist</a> post on <a href="http://consumerist.com/5315420/how-credit-cards-are-getting-meaner">How Credit Cards Are Getting Meaner</a>.</em></p>
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		<item>
		<title>A Sense of Entitlement</title>
		<link>http://moo.plaidcow.net/2009/07/a_sense_of_entitlement</link>
		<comments>http://moo.plaidcow.net/2009/07/a_sense_of_entitlement#comments</comments>
		<pubDate>Mon, 20 Jul 2009 22:46:32 +0000</pubDate>
		<dc:creator>The Plaid Cow</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[consumerist]]></category>

		<guid isPermaLink="false">http://moo.plaidcow.net/?p=1012</guid>
		<description><![CDATA[Normally, Consumerist has some good stories about people who were wrong by companies. Unfortunately, they tend to lose this credibility by posting stories like this one. Man buys piece of equipment Works great through warranty period After warranty, equipment starts goes bad Six months later, equipment is really bad Company selling equipment refuses to help [...]]]></description>
			<content:encoded><![CDATA[<p>Normally, <a href="http://consumerist.com/">Consumerist</a> has some good stories about people who were wrong by companies. Unfortunately, they tend to lose this credibility by posting stories like <a href="http://consumerist.com/5318274/gateway-wont-help-customer-replace-monitor">this one</a>.</p>

<ul>
<li>Man buys piece of equipment</li>
<li>Works great through warranty period</li>
<li>After warranty, equipment starts goes bad</li>
<li>Six months later, equipment is really bad</li>
<li>Company selling equipment refuses to help</li>
<li>Therefore, company selling equipment is evil</li>
</ul>

<p>I would post on their site, but they have a policy against blaming the consumer in the story and calling him a moron, which is exactly how this would turn out.</p>

<p><em>Response to the <a href="http://consumerist.com/">Consumerist</a> post on <a href="http://consumerist.com/5318274/gateway-wont-help-customer-replace-monitor">Gateway Won&#8217;t Help Customer Replace Monitor</a>.</em></p>
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		<item>
		<title>The Morning Read</title>
		<link>http://moo.plaidcow.net/2009/03/the_morning_read</link>
		<comments>http://moo.plaidcow.net/2009/03/the_morning_read#comments</comments>
		<pubDate>Sat, 14 Mar 2009 22:11:16 +0000</pubDate>
		<dc:creator>The Plaid Cow</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[applescript]]></category>
		<category><![CDATA[comics]]></category>
		<category><![CDATA[consumerist]]></category>
		<category><![CDATA[daring-fireball]]></category>
		<category><![CDATA[lifehacker]]></category>
		<category><![CDATA[merlin-mann]]></category>
		<category><![CDATA[questionable-content]]></category>
		<category><![CDATA[unclutterer]]></category>

		<guid isPermaLink="false">http://moo.plaidcow.net/?p=789</guid>
		<description><![CDATA[A while back I thought it would be a good idea to list the sites I tend to look at every morning&#8212;my morning read. Then, or so the thought went, if I couldn&#8217;t think of a good description of why I read the site, I could take it out of my list and not have [...]]]></description>
			<content:encoded><![CDATA[<p>A while back I thought it would be a good idea to list the sites I tend to look at every morning&#8212;my morning read. Then, or so the thought went, if I couldn&#8217;t think of a good description of why I read the site, I could take it out of my list and not have to worry about it. The sites aren&#8217;t out of the list (yet), but I have noted that some don&#8217;t have a good description. Maybe they will go someday.</p>

<p>First, I read the comics of the day for a bit of levity:</p>

<ul>
<li><a href="http://www.questionablecontent.net/">Questionable Content</a></li>
<li><a href="http://www.chron.com/apps/comics/buildcp.mpl?v=3.0&amp;quality=high&amp;cpp=100&amp;c=103&amp;c=153&amp;c=51&amp;c=74&amp;c=18&amp;c=113&amp;c=37&amp;c=14&amp;c=136&amp;c=67&amp;c=33&amp;c=53&amp;c=57&amp;c=81">Daily Comics</a> &#8211; An assortment of comics from the Houston Chronicle. I started with them back in the mid-nineties when they were about the only site that had the funny pages online.</li>
</ul>

<p>And then take a look at some of the news and opinion out in the world:</p>

<ul>
<li><a href="http://daringfireball.net/">Daring Fireball</a> &#8211; All things macintosh and otherwise interesting</li>
<li><a href="http://nslog.com/">NSLog();</a></li>
<li><a href="http://greginthedesert.net/">Greg in the Desert</a> &#8211; Since his site was named &#8220;For the H*ll of It&#8221;</li>
<li><a href="http://www.tuaw.com/">The Unofficial Apple Weblog</a></li>
<li><a href="http://consumerist.com/">Consumerist</a></li>
<li><a href="http://lifehacker.com/">LifeHacker</a></li>
<li><a href="http://unclutterer.com/">Unclutterer.com</a></li>
</ul>

<p>And then there are the RSS feeds (courtesy of <a href="http://my.yahoo.com/">My Yahoo!</a>). I keep thinking of switching to a better feed reader, but that always seems like too much work:</p>

<ul>
<li><a href="http://www.randsinrepose.com/">Rands in Repose</a> &#8211; Thoughts on Engineering Management.</li>
<li><a href="http://blogs.computerworld.com/sharky">SharkTank</a> &#8211; Funny stories of IT with a bunch of crazies posting comments.</li>
<li><a href="http://www.hawkwings.net/">HawkWings</a> &#8211; A site dedicated to Mail on the mac, which unfortunately has not been publishing in quite a while.</li>
<li><a href="http://www.43folders.com/">43 Folders</a> &#8211; All things Merlin</li>
<li><a href="http://dougscripts.com/itunes/">Doug&#8217;s AppleScripts for iTunes</a> &#8211; A reminder that I need to gte back to editing my AppleScripts. Unfortunately, they got to the point where they were &#8220;good enough&#8221; and I have mostly given up on them.</li>
<li><a href="http://www.macosxhints.com/">Mac OSX Hints</a> &#8211; Full of hints that I never have the time to implement, but I still try to scan the headlines occasionally.</li>
</ul>

<p>And, on Sunday I check out the new cards at <a href="http://www.postsecret.com/">Post Secret</a>, to make me feel a little better and help me realize my life isn&#8217;t nearly as screwed up as it could be.</p>
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		<item>
		<title>The Actual Cost of a Cell Phone</title>
		<link>http://moo.plaidcow.net/2009/03/the_actual_cost_of_a_cell_phone</link>
		<comments>http://moo.plaidcow.net/2009/03/the_actual_cost_of_a_cell_phone#comments</comments>
		<pubDate>Wed, 11 Mar 2009 02:33:16 +0000</pubDate>
		<dc:creator>The Plaid Cow</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[cell-phone]]></category>
		<category><![CDATA[consumerist]]></category>

		<guid isPermaLink="false">http://moo.plaidcow.net/?p=935</guid>
		<description><![CDATA[There was a Consumerist article talking about the real cost of a cell phone. Are You Actually Paying More Than $3 A Minute To Use Your Cellphone? looked at an article (which seemed to discount all of the discounts) that found some people are paying $3 a minute for their cell coverage. This got me [...]]]></description>
			<content:encoded><![CDATA[<p>There was a <a href="http://consumerist.com/">Consumerist</a> article talking about the real cost of a cell phone. <a href="http://consumerist.com/5166762/are-you-actually-paying-more-than-3-a-minute-to-use-your-cellphone">Are You Actually Paying More Than $3 A Minute To Use Your Cellphone?</a> looked at an article (which seemed to discount all of the discounts) that found some people are paying $3 a  minute for their cell coverage.</p>

<p>This got me thinking about how much we pay for ours. Of course, I took the simple way out. Last month, the three lines we have used 2606 minutes for a total of $100.70, or 3.84¢ a minute. Not too shabby, especially since we don&#8217;t have a home phone.</p>
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		<title>Slow Times at Home Depot</title>
		<link>http://moo.plaidcow.net/2009/03/slow_times_at_home_depot</link>
		<comments>http://moo.plaidcow.net/2009/03/slow_times_at_home_depot#comments</comments>
		<pubDate>Mon, 09 Mar 2009 00:41:16 +0000</pubDate>
		<dc:creator>The Plaid Cow</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[consumerist]]></category>
		<category><![CDATA[customer-service]]></category>
		<category><![CDATA[home-depot]]></category>

		<guid isPermaLink="false">http://moo.plaidcow.net/?p=926</guid>
		<description><![CDATA[After work on Friday I went to the Home Depot and found it to be nearly devoid of people. Maybe I just went too early in the afternoon, but I would have expected a few more shoppers. Maybe if they had anything that I was looking for in stock, I would have spent some money [...]]]></description>
			<content:encoded><![CDATA[<p>After work on Friday I went to the <a href="http://www.homedepot.com/">Home Depot</a> and found it to be nearly devoid of people. Maybe I just went too early in the afternoon, but I would have expected a few more shoppers. Maybe if they had anything that I was looking for in stock, I would have spent some money there. Things like:</p>

<ul>
<li>Jumbo, Almond plastic receptacle plates. (They had them in white and Ivory.)</li>
<li>Flexible inner wall drilling kit. (The one they had on the shelf was missing half the pieces.)</li>
<li>Florescent utility lights for T-8 bulbs. (I bought some a while back from about $8, but now they are $10 and only support T-12. I may spring the $20 for the improved cold weather ballast, but I&#8217;m not ready to do that just yet.)</li>
</ul>

<p>I did notice that there were a good number of people asking me if I needed help&#8212;more than I&#8217;ve seen in a long time. Maybe the service is improving.</p>

<p><em>Response to the <a href="http://consumerist.com/">Consumerist</a> post on <a href="http://consumerist.com/5166255/home-depot-provides-surprisingly-decent-service">Home Depot Provides Surprisingly Decent Service</a>.</em></p>
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		<item>
		<title>No Need to Pay Attention</title>
		<link>http://moo.plaidcow.net/2009/02/no_need_to_pay_attention</link>
		<comments>http://moo.plaidcow.net/2009/02/no_need_to_pay_attention#comments</comments>
		<pubDate>Thu, 26 Feb 2009 13:06:37 +0000</pubDate>
		<dc:creator>The Plaid Cow</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[consumerist]]></category>
		<category><![CDATA[stupid_people]]></category>
		<category><![CDATA[vonage]]></category>

		<guid isPermaLink="false">http://moo.plaidcow.net/?p=895</guid>
		<description><![CDATA[If you get a bill for a service you are not paying for, you should contest the charge immediately. So I went back and checked my records, and found I&#8217;d been charged for at least as far back as a year (I was in the bummer tent after that, so I didn&#8217;t look further.) How [...]]]></description>
			<content:encoded><![CDATA[<p>If you get a bill for a service you are not paying for, you should contest the charge immediately.</p>

<blockquote>
  <p>So I went back and checked my records, and found I&#8217;d been charged for at least as far back as a year (I was in the bummer tent after that, so I didn&#8217;t look further.)</p>
</blockquote>

<p>How do you prevent this &#8220;travesty&#8221;? Pay attention! Read your bills!</p>

<p>Vonage is right and you, sir, are an idiot.</p>

<p><em>Response to the <a href="http://consumerist.com/">Consumerist</a> post on <a href="http://consumerist.com/5160533/vonage-silently-adds-optional-feature-refuses-to-refund-your-money">Vonage Silently Adds &#8220;Optional&#8221; Feature, Refuses To Refund Your Money</a>.</em></p>
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		<item>
		<title>A Breach of Privacy</title>
		<link>http://moo.plaidcow.net/2009/02/a_breach_of_privacy</link>
		<comments>http://moo.plaidcow.net/2009/02/a_breach_of_privacy#comments</comments>
		<pubDate>Fri, 20 Feb 2009 17:49:30 +0000</pubDate>
		<dc:creator>The Plaid Cow</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[consumerist]]></category>
		<category><![CDATA[freedom]]></category>
		<category><![CDATA[privacy]]></category>

		<guid isPermaLink="false">http://moo.plaidcow.net/?p=875</guid>
		<description><![CDATA[In a break with their corporate privacy policy, a large banking company is set to release records for thousands of people. And the people are&#8230;rejoicing? What is this world coming to? Response to the Consumerist post on UBS Will Release Names Of Americans Hiding Money From IRS.]]></description>
			<content:encoded><![CDATA[<p>In a break with their corporate privacy policy, a large banking company is set to release records for thousands of people. And the people are&#8230;<a href="http://consumerist.com/5156990/ubs-will-release-names-of-americans-hiding-money-from-irs">rejoicing</a>? What is this world coming to?</p>

<p><em>Response to the <a href="http://consumerist.com/">Consumerist</a> post on <a href="http://consumerist.com/5156990/ubs-will-release-names-of-americans-hiding-money-from-irs">UBS Will Release Names Of Americans Hiding Money From IRS</a>.</em></p>
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		<item>
		<title>Changing Contract Terms</title>
		<link>http://moo.plaidcow.net/2009/02/changing_contract_terms</link>
		<comments>http://moo.plaidcow.net/2009/02/changing_contract_terms#comments</comments>
		<pubDate>Wed, 11 Feb 2009 04:57:07 +0000</pubDate>
		<dc:creator>The Plaid Cow</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[consumerist]]></category>
		<category><![CDATA[contract]]></category>
		<category><![CDATA[sign]]></category>
		<category><![CDATA[the-fairways]]></category>

		<guid isPermaLink="false">http://moo.plaidcow.net/?p=835</guid>
		<description><![CDATA[The comments on this article reminded me of the only time I have changed the terms on a contract I was being asked to sign. I crossed out the portion that said I would strictly adhere to &#8220;The Fairways Resident Handbook&#8221; since no one could actually locate a copy of me to read before signing. [...]]]></description>
			<content:encoded><![CDATA[<p>The comments on <a href="http://consumerist.com/5148154/mandatory-binding-arbitration-the-worst-choose-your-own-adventure-ever">this</a> article reminded me of the only time I have changed the terms on a contract I was being asked to sign. I crossed out the portion that said I would strictly adhere to &#8220;The Fairways Resident Handbook&#8221; since <em>no one</em> could actually locate a copy of me to read before signing.</p>

<p>Apparently most people just sign the documents without actually reading them&#8230;.</p>

<p><em>Response to the <a href="http://consumerist.com/">Consumerist</a> post on <a href="http://consumerist.com/5148154/mandatory-binding-arbitration-the-worst-choose-your-own-adventure-ever">Mandatory Binding Arbitration: The Worst Choose Your Own Adventure Ever</a>.</em></p>
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		<title>You Knew What You Were Getting Into</title>
		<link>http://moo.plaidcow.net/2009/01/you_knew_what_you_were_getting_into</link>
		<comments>http://moo.plaidcow.net/2009/01/you_knew_what_you_were_getting_into#comments</comments>
		<pubDate>Tue, 27 Jan 2009 22:56:45 +0000</pubDate>
		<dc:creator>The Plaid Cow</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[consumerist]]></category>
		<category><![CDATA[loan]]></category>
		<category><![CDATA[stupid_people]]></category>
		<category><![CDATA[title-loan]]></category>

		<guid isPermaLink="false">http://moo.plaidcow.net/?p=769</guid>
		<description><![CDATA[Here&#8217;s a nice little tale about people who know better and still do stupid stuff: Guy is a business owner. Guy signs contract to get a loan, using vehicle as collateral. Guy gets money and re-payment schedule. Guy watches as first payment due date goes wizzing by. Guy shows up next day with part of [...]]]></description>
			<content:encoded><![CDATA[<p>Here&#8217;s a nice little tale about people who know better and still do stupid stuff:</p>

<ol>
<li>Guy is a business owner.</li>
<li>Guy signs contract to get a loan, using vehicle as collateral.</li>
<li>Guy gets money and re-payment schedule.</li>
<li>Guy watches as first payment due date goes wizzing by.</li>
<li>Guy shows up next day with part of money owed.</li>
<li>Company is nice enough to refinance.</li>
<li>Guy watches as second payment due date goes wizzing by.</li>
<li>Guy gets a knock on the door&#8211;a visit from the repo-man.</li>
<li>Guy hands over keys.</li>
<li>Guy gets money and goes to get car back.</li>
<li>Guy is shocked to find it is already going to auction.</li>
<li>Guy writes complaint letter to <a href="http://consumerist.com/">Consumerist</a>.</li>
</ol>

<p>I&#8217;m still not at the point where I see what made him think that there was a different outcome.</p>

<p><em>Response to the <a href="http://consumerist.com/">Consumerist</a> post on <a href="http://consumerist.com/5139287/auto-title-loans-illegal-in-most-states-even-riskier-in-georgia">Auto Title Loans, Illegal In Most States, Even Riskier In Georgia</a>.</em></p>
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		<slash:comments>0</slash:comments>
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