Trying to Call the Pediatrician

October 12th, 2007 | Tags: ,

Over past week I have been trying to call our pediatricians office to resolve a billing issue. Apparently, though the group of pediatricians is in my insurance network, the specific doctor (who is new) is not. So anything with that doctor’s name on it will be denied, while her examinations billed without her name (just the practice name) will be paid. It makes no sense, but those are the rules.

In 4 calls to the office I have learned (in order):

* They open at 10am
* They close at 4pm
* They are at lunch from 12:15 – 1:30
* They are out for the rest of the day

I left a message. She’s supposed to call me now.

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