Convincing Customers on Hold to Hang Up

September 19th, 2008 | Tags: ,

The TiVo Support line has an interesting method to get people off the line when they are talking to a CSR. They put you on hold and make you listen to their hold music. Which is a voice that sounds just like the operator you were just talking to, on a 16 second loop. They only have sixteen seconds of information to tell you and they repeat it over, and over, and over, and

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