The Best Customer Service
Being outside the USA has given me a new perspective on customer service—Americans put up with way too much bad stuff.
This evening, after eating dinner at a cafe, I came into the restaurant at the hotel to talk to one of my co-workers. As I was leaving, one of the waitresses asked why I we were no longer coming down for the free continental breakfast. (I really would enjoy coming down, but the bus for work leaves at 7:30 now instead of 8:00, and since the restaurant doesn’t open until 7:30, we can’t make it down.)
So, to sum it up, the staff wanted to know why I was not longer taking advantage of their free service. That is customer service.