Why Indignant Consumers Fail

November 10th, 2009 | Tags:

This quote from [an article][1] on [Consumerist][0] goes a long way to showing why companies treat people badly and get away with it:

> Had I not absolutely needed to make the purchases, I would have surely walked away and never returned.

If you are going to complain about treatment you received to a consumer site, you should at least have enough sense to walk away and to NOT BUY ANYTHING. Coming back for more just adds fuel to the merchant’s fire.

[0]: http://consumerist.com/
[1]: http://consumerist.com/5400789/ulta-manager-take-your-pen-to-your-car-youre-not-allowed-to-write-anything-down

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