Zynga Customer Service

May 19th, 2010 | Tags: , ,

Yesterday I tried to use the Mafia Wars secret access code that had been given out a few weeks ago. Even though I copied off the screen shot, I was told the code was invalid. So I took a shot and sent an email to Zynga customer service.

How good can customer support be for a free game? My ticket was closed out with a personalized email and a new access code in three minutes.

Hello Randall,

Thanks for contacting Zynga.

My name is Michael and I will be assisting you with your concern.

Try to use this code: XXXXXXXXXX

If the code does not work feel free to send us a reply with your UID.

Answer Title: What is a User ID and how do I find it?
Answer Link: http://zynga.custhelp.com/app/answers/detail/a_id/250

Randall, we appreciate your patience and understanding. I hope this does not affect your gaming experience. Thank you and enjoy playing Mafia Wars.

Kind regards,
Michael T
Zynga Customer Support

Even though most of it is boiler-plate copy and paste, I in three minutes I got:

  • a code that should work
  • instructions on what to do if it doesn’t
  • an answer to my most likely follow-up
  • a thanks for playing

Amazing.

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