Zynga Customer Service
Yesterday I tried to use the Mafia Wars secret access code that had been given out a few weeks ago. Even though I copied off the screen shot, I was told the code was invalid. So I took a shot and sent an email to Zynga customer service.
How good can customer support be for a free game? My ticket was closed out with a personalized email and a new access code in three minutes.
> Hello Randall,
> Thanks for contacting Zynga.
> My name is Michael and I will be assisting you with your concern.
> Try to use this code: XXXXXXXXXX
> If the code does not work feel free to send us a reply with your UID.
> Answer Title: What is a User ID and how do I find it?
> Answer Link: http://zynga.custhelp.com/app/answers/detail/a_id/250
> Randall, we appreciate your patience and understanding. I hope this does not affect your gaming experience. Thank you and enjoy playing Mafia Wars.
> Kind regards,
Michael T
Zynga Customer Support
Even though most of it is boiler-plate copy and paste, I in three minutes I got:
* a code that should work
* instructions on what to do if it doesn’t
* an answer to my most likely follow-up
* a thanks for playing
Amazing.